'Ink System Failure' or a '0x ...' Error Message on HP printers: reinstalling the printhead

How to remove, clean, and reinstall the printhead:

Step one: Remove the printhead

1. Press the Power button ( ) to turn on the product.
2. Open the cartridge access door.
3. To remove each cartridge, press the tab on the front of the cartridge to release it and remove it from the slot.
   Figure 8: Remove the cartridge

   

   REMARQUE:

   Do not leave the cartridges outside the product longer than 30 minutes. Doing so can result in damage to both the product and the cartridges.

4. Lift the latch handle on the carriage until it stops.
   
   Figure 9: Lift the latch handle

   
5. Lift the printhead straight up to remove it.
   Figure 10: Remove the printhead

   

Step two: Clean the printhead

There are three areas of the printhead that need to be cleaned: the plastic ramps on both sides of the ink nozzles, the edge between the ink nozzles and the electrical contacts, and the electrical contacts. Follow these steps to clean the printhead.

Figure 11: Three areas to clean

1 - Plastic ramp on the side of the ink nozzles

2 - The edge between the ink nozzles and the electrical contacts

3 - The electrical contacts

REMARQUE:

Do not touch the ink nozzles. Do not touch the electrical contacts with your finger. Use only cleaning materials to touch the electrical contact areas. Figure 12: Do not touch the electrical contacts

1. Gather the following cleaning materials:
   Several clean, lint-free cloths or papers. Coffee filters and glass-cleaning cloths work well.
   Distilled or bottled water. Do not use tap water, because it can contain contaminants that can damage the printhead.
2. Lightly dampen a clean, lint-free cloth.
3. Use the damp cloth to wipe the electrical contacts from the bottom to the top. Do not go past the edge between the electrical contacts and the ink nozzles. Repeat this motion until no ink remains on the electrical contacts.
   Figure 13: Clean the electrical contacts

   
4. Use a fresh, lightly dampened, lint-free cloth to wipe any accumulated ink and debris from the edge between the ink nozzles and the electrical contacts.
   Figure 14: Clean the edge between the ink nozzles and the electrical contacts

   
5. Use a fresh, lightly dampened, lint-free cloth to wipe the plastic ramps on both sides of the ink nozzles. Wipe away from the nozzles only.
   Figure 15: Clean the ramps

   
6. Dry the previously cleaned areas with a clean, dry, lint-free cloth before proceeding to the next step.
7. Lightly dampen a fresh, clean, lint-free cloth with bottled or distilled water.
8. Clean the electrical contacts inside the product by wiping them from top to bottom. Repeat this motion until no ink remains on the electrical contacts.
   Figure 16: Clean the electrical contacts inside the product

   
9. Dry the area with a clean, dry, lint-free cloth.

Step three: Reinstall the printhead

1. Raise the latch handle, and then reinsert the printhead.
   Figure 17: Insert the printhead

   
2. Carefully lower the latch handle before reinserting the cartridges.

   REMARQUE:

   Leaving the latch handle raised can result in incorrectly seated cartridges and printing issues. The latch must remain down to install the cartridges correctly.

   Figure 18: Lower the latch handle

   
3. Using the colored shape icons for help, slide the cartridges into their appropriate slots until they snap firmly into place in the slot.

   Figure 19: Slide the cartridge into the slot

   Figure 20: Snap the cartridge into place

4. Close the cartridge access door.

Check the product control panel display to see if the error message disappears.

If the error message disappears, the issue is resolved and you do not need to troubleshoot further.
If the error message persists, continue to the next solution.
Source:
• HP: " 'Ink System Failure' or a '0x ...' Error Message Displays on the Control Panel"

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